Crownline Customs

Privacy Policy

Last Updated: September 25, 2026

1.Introduction

Crownline Customs LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Crownline Customs LLC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

2.Information We Collect

Personal Information: name, email address, phone number, property/mailing address, payment information (when applicable), and opt-in records and timestamps for all communication channels (SMS, email, etc.).

Automatically Collected: IP address and browser type, device information, pages visited and time spent, referring website addresses, cookies and similar tracking technologies.

Customer Communication: records of inquiries and service requests, appointment details and preferences, service history and feedback.

3.How We Use Your Information

  • Provide, operate, and maintain our services;
  • Respond to inquiries and provide quotes;
  • Schedule consultations and installations;
  • Send marketing communications (with consent);
  • Send SMS messages (with explicit opt-in consent);
  • Improve our website and services;
  • Comply with legal obligations;
  • Protect against fraudulent activity.

4.SMS/Text Messaging

If you opt in to receive SMS messages from us, we will use your phone number to send you appointment reminders, service updates, and promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly. Your consent to receive SMS is not a condition of purchase. See our SMS Terms & Conditions for more details.

5.Information Sharing

Service Providers: third parties who perform services on our behalf (e.g., payment processing, appointment scheduling, SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive). All service providers are contractually obligated to maintain confidentiality and security.

Legal Requirements: when required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.

Business Transfers: in connection with a merger or acquisition; in such cases, your data remains protected under the terms of this policy.

We do not sell your personal information to third parties.

6.Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7.Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities, remember your preferences, and improve website functionality. You may control cookies through your browser settings.

8.Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls, regular security assessments, and breach notification protocols. Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9.Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

10.Your Rights

  • Access your personal information;
  • Request correction;
  • Request deletion;
  • Opt out of marketing;
  • Withdraw consent at any time.

11.Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12.Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Crownline Customs LLC.

13.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you by email or through a notice on our website.

14.Contact Us

Crownline Customs LLC, 19943 E Strawberry Drive, Queen Creek, AZ 85142, Email: help@crownlinecustomsllc.com, Phone: (208) 317-5064

Contact Us